Frequently asked questions
Are there shipping fees?
No, shipping within Poland is free.
How can I track my order?
Visit our website Order tracking and enter the tracking details that were sent to you via email after your order was shipped.
Who covers the return shipping costs?
The cost of return shipping is covered by the customer.
What should I do if my delivery is delayed?
You should receive your order within 5 to 9 business days. If your order does not arrive within this time, please wait an additional 3 days (Monday–Friday) before contacting us. If the order still has not arrived after that time, please contact us at kontakt@savrionica.com, and we will look into the matter.
Shipping delays may occur during periods of high volume, holidays, bad weather, or other circumstances.
How and when will I receive my refund?
Once the return shipment has been received and inspected, the refund will be issued using the same payment method used when the order was placed. Funds are refunded within 7 days of the return being approved. Payment service providers or banks may require additional time before releasing the funds.