Return period
You can make a return within 30 days of the delivery date.
Return postage
Return postage is paid by the customer.
Restocking fee
We do not charge any restocking fees.
Refund
Funds are refunded within 7 days of the return being approved.
Product exchange
Available in accordance with the procedure described below.
How to return an item
If something is not right, you have 30 days from the delivery date. Returns after this period cannot be accepted.
1
Start your return:
Contact customer service by emailing kontakt@savrionica.com.
2
Instructions:
You will receive full details of the return address and how to prepare your parcel. All returns must be sent back to our warehouse in China.
3
Prepare the item:
Make sure the item is unworn and unwashed, and is in its original packaging with all original tags attached.
4
Protect the parcel:
Pack the item so that it is protected from damage in transit.
5
Postage:
Send the parcel using a tracked service. Return postage and any additional costs, including customs charges and import taxes, are paid by the customer.
6
Confirmation:
Once we have received your return we will let you know the next step, whether that is a refund or an exchange.
Important information
- Only items meeting the conditions above can be accepted.
- Return postage costs are non-refundable.
- We do not charge a fee for accepting a return.
Product exchange
To arrange an exchange, email us at kontakt@savrionica.com within 30 days of delivery. We'll come back to you with instructions.
To be eligible for an exchange, items must be:
- unworn and unwashed,
- returned in their original packaging,
- with all original tags still attached.
Order cancellation
Orders can only be cancelled before processing begins. Order cancellation is not possible once processing has started. If you no longer wish to keep the product after delivery, you may request a return by following the return procedure and requirements.
Damaged or incorrect products
If your order arrives damaged or isn't what you ordered, email us straight away at kontakt@savrionica.com with photos of the problem. You can then choose a free replacement or a full refund.
Refunds
Once we've received and checked your return, we'll refund you using the same payment method you used to order. Refunds are issued within 7 days of the return being accepted. Your bank or payment provider may need a little longer to release the funds.